The hotel concierge role has changed: Why your concierge needs a modern-day toolset

news via HOTELMARKETING.COM
The hotel concierge role has changed: Why your concierge needs a modern-day toolset

Few roles in the hotel have been as affected by technology as that of the concierge. Mobile internet and apps have decreased the reliance of most guests on the concierge, while at the same time changing the relationship concierges have with their own workplace tools....

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  • Robert C.
    Robert C. •

    Love direct contact with the person and the joy is reflected in their eyes when the request is done to exceed their expectations

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