Shift Manager

Shift Manager

REPORTS TO (Title): Assistant General Manager DEPARTMENT: Restaurant Operations

STATUS CLASSIFICATION: Non-Exempt JOB CODE:

SUPERVISES: No formal supervisory responsibilities

JOB PURPOSE: The Shift Manager provides additional support to the Restaurant Management Team and allows for

additional coverage during peak periods, or in the absence of a Manager. This position will assist with management

duties (including opening and closing the restaurant) and can also flex to work other hourly restaurant positions. While

clocked in as a Shift Manager, the overall focus is general restaurant day to day operations.

PRIMARY DUTIES/RESPONSIBILITIES:

Team

Corrects and coaches performance during a shift.

Conducts pre and post shift meetings

Assists other Managers with interviewing, training, development and retention of Team Members

Guest

Actively engages with all Guests

Supports proper execution of the Guest Experience including Food/Beverage, AV/Technology and Community

Connection

Ensures steps of service are properly executed

Quality Operations

Supervises the operation of the restaurant on a shift-by-shift basis

Completes all Manager tools on time and with integrity

Ensures proper food, alcohol and general safety standards are being followed

Conducts effective figure 8's

Conducts CVDs and pullbacks during a shift

Sales and Profits

Supports execution of all sales building initiatives

Properly executes loyalty program on all shifts

Manages labor during a shift

OTHER JOB DUTIES AS ASSIGNED

REQUIRED KNOWLEDGE AND SKILLS

General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol

service, safety and security systems and procedures, computer operations

Good people management skills, communication and listening skills. Must champion change

Demonstrated time management and organizational skills

Must be self-motivated, detail oriented and have a passion for teaching others

Must be able to read and comprehend written materials, write in grammatically correct sentences, and

perform basic to intermediate mathematical computations

JOB REQUIREMENTS/EDUCATION/EXPERIENCE

Required

Education: High School or equivalent.

Meets the minimum state age requirement related to serving alcohol

Must possess proper food handlers and alcohol dispensing certifications (if required by law)

Satisfactory background check history

Must be able to work a flexible schedule including days, nights, weekends and holidays

Preferred

Minimum 1 year restaurant experience

Bachelor's Degree

Coursework in restaurant management

PHYSICAL DEMANDS

The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Must

also have the ability to lift up to 50 pounds.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete

duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended

to describe the general level of work being performed. It is not intended to be all-inclusive.

Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonable

accommodations to permit employees to perform essential job functions.