Shift Leader

Shift Leader

Dunkin' Shift Leader Job Summary

Summary

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

1. Work in a Team Environment

2. Support a respectful team environment

3. Communicate shift priorities, goals and results with team members

4. Support the training of crew members as requested

5. Provide coaching and feedback to crew members

6. Maintain Operational Excellence

7. Create and maintain a guest first culture in the restaurant

8. Resolve guest issues

9. Ensure Brand standards, recipes, and systems are executed

10. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

11. Drive Profitability

12. Drive sales goals and results

13. Execute restaurant standards and marketing initiatives

14. Manage cash over/short during shift

15. Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English

• Restaurant, retail, or supervisory experience

• Math and writing skills

• Basic computer skills

• High School diploma or equivalent, preferred

Competencies

1. Guest Focus

2. Understands and exceeds guest expectations, needs and requirements

3. Develops and maintains guest relationships

4. Displays a sense of urgency with guests

5. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

6. Resolves guest concerns by following Brand recommended guest recovery process

7. Passion for Results

8. Sets and maintains high standards for self and others, acts as a role model

9. Consistently meets or exceeds goals

10. Contributes to the overall team performance; understands how his/her role relates to others

11. Problem Solving and Decision Making

12. Identifies and resolves issues and problems

13. Uses information at hand to make decisions and solve problems; includes others when necessary

14. Interpersonal Relationships & Influence

15. Develops and maintains relationships with team

16. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments