Hyatt • Durham, NC 27722
Job #2679602829
Description:
JOB SCOPE:
Dynamic bartender will be responsible for preparation and service of quality beverages for customers, cashiering functions, and general inventory control, and bar/storage area cleanliness. Role will have assigned shifts in multiple outlets within the hotel.
JOB FUNCTIONS:
Supplying Tasks (30%)
Requisition of supplies to maintain par stock
Stock up the shelves, coolers, and counter area for the service period
Ensure proper storage of all service items
Replenish all service items: paper items, general supplies, beverage, food and stewarding supplies
Ensure that soda and beer service is constantly replenished during shift
Report to the manager on duty any equipment shortage or problems
Load and unload dishwasher with glassware, maintain dishwasher cleanliness
Fill the ice bins
Retrieve food from kitchen when needed
Label and date all bar items (juices, syrups, fruit, open wines, etc.)
Maintain a clean and organized workspace to ensure that others can locate resources or products as needed
Service Tasks (45%)
Greet patrons proactively and with a smile
Maintain knowledge of food and beverage offerings in order to make appropriate recommendations
Prepare quality, made-to-order cocktails and other beverages
Ensure area is maintained - equipment and service are to have inviting, welcoming facility
Clean and reset bar tables for service
Rotate floor shifts amongst all bar team members, step in as support for other team members when needed
Break down and set up bar area with all bar supplies according to opening and closing checklists
Prepare mise-en-place daily, each in accordance to the recipes and the direction provided
Ensure sufficient mise-en-place of station for a successful shift
Ensure proper food and beverage presentation by following set standards at all times
Workstation must be maintained clean at all times
Ensure sanitary measures are complied with at all times during preparation of all items
Take orders from the guests at the bar and record them on checks
Prepare all beverage and food orders for guests
Maintain bar area, to be wiped down and cleaned
Follows health, safety and sanitation guidelines for all products
Prepares recipe batches according to house specs
Communicate any 86'd items to managers and servers
Clean all glassware
Bus tables, as needed
Adhere to Unscripted/Hyatt serving standards and policies
Other duties as assigned by Supervisor
Banking Tasks (20%)
Pick up cash bank at the beginning of every shift, acquire change from accounting as needed
Ring up the checks and post all checks in MICROS
Account for any promotional, spill, void, or comp items in the POS system; manage waste
· Verifies guest room numbers before closing the checks and before the guest leaves
· Verifies mode of payment and receives clearance on credit card purchases before closing the check
Prepare and close the bill (check) for guests
Close bar and run appropriate reports
Balance cash receipts at the end of shift and prepare the recap sheets
Drop off cash bank at the end of each shift at the safety box by the front office
Training (5%)
Assists with new employee training by positively reinforcing successful performance and coaching as needed
Attends training sessions, staff meetings, or other meetings as scheduled
Qualifications:
QUALIFICATIONS:
Essential:
Passion for hospitality
Professional bartending skills (craft cocktail knowledge, ingredient preparation)
Food and beverage operations knowledge
Exceptional customer service and teamwork skills
Knowledge of classic and modern mixed drinks, garnishes and glassware
Knowledge about alcohol beverages
· Knowledge of computerized register, preferably MICROS, and terminal
A positive and pleasant personality, patience
Fluent in English
Ability to compute basic math functions; blind drop on drawer required
Knowledge, Skills, and Abilities:
LANGUAGE SKILLS : Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
Physical Abilities
Able to lift, push, pull, and carry in excess of 50 pounds
Able to stand for a long period of time
Able to go up and down stairs regularly
Self-Efficacy
Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable guest environment
Ability to understand and carry out oral and/or written instructions and request clarification where needed
Anticipates customer and outlet needs by constantly evaluating environment and customers for clues
Maintains regular and consistent attendance and punctuality
Group Process & Team Building
Ability to develop and maintain effective working relationships with others
Strong interpersonal skills
Communicates information to Supervisor so that the team can respond as necessary to create a welcoming guest environment
Service Orientation
Provides quality beverages and food products consistently for all customers by adhering to all recipe standards
Fluency in English
Primary Location: US-NC-Durham
Organization: Unscripted Durham
Pay Basis: Hourly
Job Level: Full-time
Job: Bars/Restaurants/Outlets
Req ID: DUR000098
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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