Assistant Manager

Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.

Operations Excellence for Guest Satisfaction

- Holds the guest as their highest priority and role models exceptional guest service

- Empowers the team to satisfy guests and resolve problems

- Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages

- Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards

- Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service

- Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement

- Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

- Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times

- Maintains and calibrates restaurant equipment

- Provides recommendations to ensure guests receive value for the price and pricing is competitive for market

- Utilizes Red Book or similar tool to track required documentation

- Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Team Environment

- Promotes a respectful team environment

- Ensures the right people are hired and developed for key positions

- Handles employee concerns with fairness and a sense of urgency

- Builds teamwork through effective training, deployment and communication

- Communicates performance expectations and holds self and team accountable

- Creates a learning environment ensuring team is trained for their position

- Recognizes team members for demonstrating desired behavior and performance

- Provides consistent coaching that drives performance of the team to achieve goals

- Builds a guest focused team creating a competitive spirit to achieve results

Profitability

- Drives sales through effective execution of marketing programs

- Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month

- Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals

- Manages cash over/short through effective cash control procedures

- Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste

- Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity

- Ensures all policies and procedures are followed as well as compliance with labor and health laws

- Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner