Hello, I am a well trained food service expert with experience as a Barista, Somalia, and Service Supervisor. I am looking for a position where I have the ability to utilize the different characteristics of customer service in a friendly and well organized environment. I can work any day at any time with preference to full time positions. I look forward to the opportunity to bring my expertise and positivity into an environment that can utilize it.
••••• Cityview Dr ••••• ••••• •••••
Daly City, CA ••••• Mobile: •••••
Dedicated, honest, and energetic individual who is eager to excel. Very adept learner, punctual, consistent and hard-working. Physically fit with ability to lift and move •••••+ pounds regularly. Team builder and team player with strong interpersonal skills.
Golden Gate National Parks Conservancy (Caf Supervisor) (•••••) ••••• San Francisco, CA
Closing Supervisor / MOD:
Responsible for handling cash count and drawer change
Closing down the caf and preparing all stations for the next day.
Calculate and provide breaks to employees
Provide a inquiry into the opinions and suggestions of standing crew members
Handle certain crisis situations involving shut down procedure of stations/store
Acrobat Outsourcing - (Contract) (•••••) ••••• San Francisco, CA
Provided a sit down service to •••••+ people
Responsible for set up, customer service, food service, and break down
Aliotos #8 (•••••) ••••• •••••/••••• 3/••••• San Francisco, CA
Fine Dining Waiter:
Excellent command of fine dining etiquette using strong interpersonal skills to optimize the customer experience.
Provided a fine dining experience to a section of eight four person tables
Paired California wines with a different selection of Italian inspired dishes
Responsible for keeping a personal bank roll to make change for any check
AppleOne - (Chegg) (•••••) ••••• 8/••••• 9/••••• San Jose, CA
Level Two Customer Service Supervisor:
Received incoming calls and placed outgoing calls working directly with customers.
Answered questions and provide situational support for offsite representatives
Resolved •••••+ ticket based situations daily using situational analysis and compensation tactics
Village Inn - (•••••) ••••• 4/••••• - 6/••••• Monument, CO
Operated cash register, interfaced with customers, responsible for cash count.
Supervised new employees, taught efficiency, taught Village Inn philosophy of serving techniques.
Served an average of •••••+ customers hourly on busy shifts with a •••••% secret shopper score.
Maintained a clean work environment including tables, floors, and service aisle.
Prepared the front of house and back of house to pristine condition ••••• times weekly.
Handled complaints, prepared takeout, maintained customer satisfaction.
Stocked foods and ingredients for entire restaurant
Mandarin Bistro - (•••••) ••••• 3/••••• •••••/••••• Colorado Springs, CO
? Package and Deliver Food Put freshly cooked food into bags, organize delivery route.
? Waiter Table and counter service
? Cashier Operated cash register, interfaced with customers, responsible for cash count.
Drop Agent - (•••••) ••••• 2/••••• •••••/••••• Colorado Springs, CO
Customer Service Agent:
Market Researcher Researched approximate origin, specifications and market value of an item.
Merchandising Wrote online advertisements, uploaded auction listing to eBay.
Inventory Organized a conglomeration of random items and fitted an index according to provider and item type
Shipping and Receiving Calculated weight, cost and shipping method for varying objects
Photography Responsible for quality profile pictures of merchandise
Volunteer Positions Habitat for Humanity (General home construction)•••••/••••• 4/•••••
Guitar Teacher (Introductory level chords and theory) 4/••••• 7/•••••
Musician Guitar, mandolin, ukulele, bass, hand drums and drum kit
Furniture Moving - Houses and Office buildings.
Truck Driving - Standard moving truck, full size.
Landscaping - Built waterfall display and terraformed land to an angular specification
Construction Performed room expansion and small building demolition
Theatre Performed as Conrad in Bye Bye Birdie, Performed as Jenkins in How to Succeed In Business Without Really Trying Performed as Tweedle Dee in Alice in Wonderland
Operations Managed a team of four developers while creating three genres of video games. Responsible for a twelve person, four day camping trip. Worked with a team to organize a concert event for •••••+ people.
Computer Above average computer skills in both hardware and software. Experience in computer operations, hardware and software installation, driver maintenance, technical support, programming and troubleshooting.
Proficient in - Windows, Word, Excel, PowerPoint and FrontPage: Typing Speed of •••••+ wpm
University of Northern Colorado
CIVA Charter High School
[Colorado Springs, CO]
Available Upon Request