Steakhouse ServerSteakhouse Server
Job Code: HP05398N
Location: Hollywood Casino at Penn National Race Course
City: Grantville
State: PA
Work Schedule: Flexible
Average Hours per Week:
Pay Rate: TBD
Job Type: Part Time
Category: Food and Beverage
Travel Involved: None
Career Description:
SUMMARYAcknowledges guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet training, presents menus, and promptly takes order. Establishes rapport with guests providing outstanding customer service creating a friendly and fun atmospherein order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Greet and verbally acknowledge each guest promptly
Ensure each station is ready for quests arrival in accordance with table setup standard
Knowledge of all daily specials and featured menu items and their preparation
Serve and clear food and beverages quietly and professionally, in a timely manner, and using proper serving and clearing techniques
Ensure the setting of proper silverware before the arrival of the food item requiring such silverware
Obtain drinks ( front server ) and food ( back server ),assisting other members of the team
Complete knowledge of all menu items and how each item is prepared
Knowledge of and strict adherence to PLCB and RG standards
Knowledge of alcoholic (including the ability to recommend a wine to compliment a chosen entrée) and ongoing knowledge of new drink trends
Monitors guests' needs on a continual basis and ensures all requests are promptly fulfilled
General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc.
Collect payment and complete transactions through efficient use of POS system
Maintain awareness of guests alcohol intake in accordance with RAMP guidelines
Keep work area neat and clean in accordance with all PA Department of Health standard
Ensure all necessary pre-shift/post-shift side work is completed daily
Communicate, cooperate, and coordinate actions with the team members, and all other members of the front and back of the house to ensure professional customer service
Responsible for maintaining a regular and consistent attendance record
Declares tips through time and attendance system at the end of each shift
Essential Duties Relative to Performance Review:
Provide professional representation at internal and external meetings and events.
Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program.
Adhere to all Corporate and local policies, procedures, and operating guidelines.
SUPERVISORY RESPONSIBILITIESThe person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to:
Answer routine questions from co-workers
Lead completion of daily tasks within the department or work unit
Interact with others when necessary to achieve desired outcomes
Career Requirements:
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High School Diploma/GED; 1-2 years of experience; basic wine knowledge preferredor equivalent combination of education and experience.
LANGUAGE SKILLS
Must have the ability to read, write and speak English.
Must have the ability to respond to common inquiries or complaints from guests.
Must have the ability to read and interpret documents, such as safety rules.
Must have the ability to present information and respond to questions from groups of managers, employees and guests.
Must have the ability to write procedure manuals.
MATHEMATICAL SKILLS
Must have the ability to perform basic math skills
REASONING ABILITY
Must have the ability to solve practical problems and deal with a variety of situations
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
COMPUTER SKILLS
Basic computer knowledge; POS
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
RAMPcertification
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 75% of the time
Standing 10 % of the time
Bending and lifting 15% of the time
Lifting/moving maximum of 100lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
Must be able to work in various weather conditions
High Noise Level
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