Mountainview ServerMountainview Server
Job Code: HP05343N
Location: Hollywood Casino at Penn National Race Course
City: Grantville
State: PA
Work Schedule: Flexible
Average Hours per Week: 0
Pay Rate: TBD
Job Type: Seasonal
Category: Food and Beverage
Travel Involved: None
Career Description:
SUMMARY Acknowledges guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet training, presents menus, and promptly takes order. Establishes rapport with guests providing outstanding customer service creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Greet and verbally acknowledge each guest promptly
Responsible for prompt, efficient and courteous service of food and beverages to restaurant guests in accordance with venue standards
Ensure each station is ready for guest arrival in accordance with Table Setup Standard Knowledge of all daily specials and featured menu items and their preparation
Maintain communication with kitchen regarding "86 board" and availability of featured items
Complete knowledge of all menu items and how each item is prepared Knowledge of and strict adherence to PLCB and RG standards
Knowledge of alcoholic (including the ability to recommend a wine to compliment a chosen entrée) and non-alcoholic beverages and their preparation, and ongoing knowledge of new drink trends
Take food orders and deliver food following "Pivot Point of Service" standard Monitor guests' needs on a continual basis and ensures all requests are promptly fulfilled
General knowledge of operations at Hollywood Casino in order to answer guest inquiries regarding racing, slots, wagering, etc.
Collect payment and complete transactions through efficient use of POS system
Maintain awareness of guests alcohol intake in accordance with RAMP guidelines
Keep work area neat and clean in accordance with all PA Department of Health standards
Restock assigned station at end of shift and have ready for start of next shift
Ensure all necessary pre-shift/post-shift side work is completed daily
Attendance at any pre-shift meetings
Participate as a team member with all servers, bartenders, barbacks and any other casino personnel to ensure efficient operations
Responsible for maintaining a regular and consistent attendance record Declares tips through time and attendance system at the end of each shift Essential Duties Relative to Performance Review: Provide professional representation at internal and external meetings and events. Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Program. Adhere to all Corporate and local policies, procedures, and operating guidelines.
SUPERVISORY RESPONSIBILITIES The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to: Answer routine questions from co-workers Lead completion of daily tasks within the department or work unit Interact with others when necessary to achieve desired outcomes
Career Requirements:
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE High School Diploma/GED; we will provide necessary training for this position
LANGUAGE SKILLS Must have the ability to read, write and speak English. Must have the ability to respond to common inquiries or complaints from guests. Must have the ability to read and interpret documents, such as safety rules. Must have the ability to present information and respond to questions from guests.
MATHEMATICAL SKILLS Must have the ability to perform basic math skills
REASONING ABILITY Must have the ability to solve practical problems and deal with a variety of situations
COMPUTER SKILLS Basic computer knowledge POS Systems
CERTIFICATES, LICENSES, REGISTRATIONS Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board. Must be able to obtain proper food handler certification and RAMP certification.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 75% of the time
Standing 10 % of the time
Bending and lifting 15% of the time
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. High Noise Level
|
