Manager Category: Center Management Type: Full Time Description: As the largest bowling company in the world, AMF owns and operates over 360 bowling centers worldwide. We are reinventing the way the world views bowling through superior food and beverage offerings and a customer service experience never before delivered in the bowling industry. AMF is already the recognized leader in the bowling industry, but we're also committed to being the top choice for career-minded individuals in the communities we serve. We're doing that by developing a culture that values and recognizes teamwork and contributions made by employees at all levels. We seek exceptional operators interested in the "Management of Fun."
Our Managers help cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Manager assists the General Manager in all aspects of center operations and floor management, including entertainment, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In the General Manager’s absence, the Manager assumes responsibility for center operations. · Consistently delivers exceptionalcustomer servicethrough execution of AMF Service Standards. Proactively builds customer relations through soliciting feedback and addressing and resolving customer complaints. Schedules staffing levels to appropriately meet the needs of the business and maximize the customer experience.
· Continuously improvesoperational executionthrough attention to detail and adherence to the AMF Operating Standards. Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales in league, open and managed play bowling.
· Develops and maintains league business through effective relationships with league bowlers/officers, adherence to league formats, distribution of announcements of league activities, and the management of other related administrative duties.
· Reviews financial reports with General Manager and helps to develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets.
· Team management and developmentresponsibilities to include recruiting, hiring, training and scheduling of hourly center staff. Leadsandinfluencesstaff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
· Promotes positive employee relations including effective delegation of duties, fostering high staff morale, collaborating successfully with the entire management team, upholding AMF Operation Standards, and execution of the Performance Management process.
· Addresses center level HR and loss prevention issues by collaborating with the General Manager and Support Center Staff.
· Ensures compliance with all applicable occupational, health, and safety regulations and laws. Creates an environment where safety comes first and all employees strictly adhere to AMF Operating Standards
· Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcohol regulations at all times.
Requirements: Managers possess a strong sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.). Managers must be dedicated team players and people developers, and possess a strong desire to grow, develop, and become future general manager candidates. The skills and abilities are normally acquired through the receipt of High School Diploma and a minimum of three years management experience in high-volume retail, entertainment, hospitality, or restaurant venue. Relevant experience or equivalent combination of education and experience is required. Location Hoffman Estates , IL Minimum Experience (yrs): 3 Required Education: High School Degree Benefits: 2 Weeks Paid Vacation 401k W/O Matching Dental Medical Tuition Reimbursement
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