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For your reference, we have included the original job posting below.
Guest Services Supervisor - Ka Eo Kai - Princeville, HI
Job Number:
38161425
Company Name:
Wyndham International
Job Location:
Princeville, HI US
Job Category:
Travel, Hospitality & Restaurant
Guest Services Supervisor - Ka Eo Kai - Princeville, HI
Title: Guest Services Supervisor - Ka Eo Kai - Princeville, HI Location: United States of America-Hawaii-Princeville Other Locations: Job Summary: * Supervise the daily operation of the front desk and its team members. * Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests. * Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome. * Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible. * Assist with Team/Staff issues and other items as requested.
* High school diploma or equivalent. * Two years of customer service experience. * One year of Supervisory experience. * Six months experience in the hospitality field. * Basic office skills helpful, including basic math to figure costs and make change, proper cash handling procedures and telephone skills. * Must maintain a professional appearance and a cordial attitude towards all guests and staff members. * Able to handle the stress of high customer demand in a hospitality environment. * Must be people oriented and able to work independently or with others as needed * Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. * Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action. * Must be able to supervise staff in a front desk operation in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity. WVO is a drug-free workplace and requires a background check and drug test prior to employment.
