1. Anticipate guests? needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 2. Maintain positive guest relations at all times. 3. Resolve guest complaints, ensuring guest satisfaction. 4. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. 5. Obtain assigned bank and ensure...
