Food & Beverage Cashier (Buffet)

Food & Beverage Cashier (Buffet)

Food & Beverage Cashier (Buffet)




Job Code: HP05392N, HP05346N, HP05347N

Location: Hollywood Casino at Penn National Race Course


City: Grantville

State: PA


Work Schedule: Flexible

Average Hours per Week:


Pay Rate: TBD

Job Type: Part Time


Category: Food and Beverage

Travel Involved: None



Career Description:



SUMMARY Greets guests warmly and promptly with eye contact and enthusiasm per our  Red Carpetguidelines while providing quick and efficient service with monetary transactions. Also responsible for clearing tables and trash in assigned venue when necessary. Other guest service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for receiving payment from food and beverage guests in a prompt and courteous manner

Responsible for adhering to established cash control policies and procedures within food and beverage department at HCPN R

estock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards Responsible for clearing and sanitizing all tables after the occupying guests vacate them

Responsible for removing dishes from tables and returning to dishwasher

Responsible for emptying trash receptacles in accordance with venue guidelines Answers guest questions and directs concerns to appropriate member of management

Knowledge of and strict adherence to PLCB and RG standards

Accurate and efficient use of POS system

Maintain awareness of guests' alcohol intake following RAMP guidelines

Keep work area neat and clean in accordance with all PA Department of Health standards

Attendance at pre-shift meetings Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations

Essential Duties Relative to Performance Review: Provide professional representation at internal and external meetings and events. Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program. Adhere to all Corporate and local policies, procedures, and operating guidelines.

SUPERVISORY RESPONSIBILITIES The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to: Answer routine questions from co-workers Interact with others when necessary to achieve desired outcomes

Career Requirements:



QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE 0-6 months of experience or equivalent combination of education and experience. Will train for position.

LANGUAGE SKILLS Must have the ability to read, write and speak English. Must have the ability to respond to common inquiries or complaints from guests. Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals.

MATHEMATICAL SKILLS Must have the ability to perform basic math skills REASONING ABILITY Must have the ability to solve practical problems and deal with a variety of situations Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
COMPUTER SKILLS Basic computer knowledge; POS experience

CERTIFICATES, LICENSES, REGISTRATIONS Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board. RAMP or TIPS certification

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Walking 20% of the time

Standing 70 % of the time

Bending and lifting 10% of the time

Lifting/moving maximum of 50 lbs.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. Must be able to work in various weather conditions

High Noise Level