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For your reference, we have included the original job posting below.
Corporate Agent
Job Number:
37285558
Company Name:
Altour International, Inc.
Job Location:
Woodbury, NY US
Job Category:
Travel, Hospitality & Restaurant
Corporate Agent
Title:Corporate Agent Job Type:Full Time Location:Woodbury, NY
Objective:
ALTOUR is currently seeking a seasoned travel professional to join our team in Woodbury, NY. The Corporate Agent will be responsible for facilitating professional, accurate, cost-effective travel arrangements for all Altour clients within their company's guidelines and standards of excellence for customer service. Successful candidates will thrive in a fast paced environment.
Skills Required:
* Overall travel industry knowledge and experience * 10 years Sabre computer knowledge and proficiency * Competent with all aspects of ticketing transactions * Proficient with International Itineraries and rate structures * Knowledge of online booking tools a plus * Experienced and comfortable with premium travelers * Attention to detail/conscientiousness/flexible * Problem solving and initiative * Interpersonal communication and relationship building skills * Willingness to learn new functions and to enhance existing skills * Patience and flexibility * Handle multiple accounts * Problem resolution to always include management. * Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operationDuties and Responsibilities:
* Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines * Call backs handled within a 30 minute window * Acknowledge emails within an hour of receipt, with all emails responded to by the end of the day * Access queues at the beginning and end of each day * Process ticketing for client reservations submitted via online reservations tools * Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc * Assures client is fully aware of all necessary travel documents and health requirements for countries to be visited * Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction * Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Altour with total management awareness and participation * Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements * Is available for and receptive to training opportunities * Is Sabre proficient and maintains Sabre skills with relevant training * Has knowledge of and understanding of re-routing and exchange processes * Stays abreast of technology and industry knowledge, especially with intranet tools provided by Altour * Essential; Must have excellent communication skills and enjoy working with high level global clientelePlease include your resume or a brief outline of how your skills and experience would qualify you for the position(s) and send to:
