experience in the food and beverage, culinary, or... in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food......
For your reference, we have included the original job posting below.
Assistant Food & Beverage Manager
Job Number:
76949677
Company Name:
Marriott
Job Location:
Dorado, PR US
Job Category:
Travel, Hospitality & Restaurant
Assistant Food & Beverage Manager
Title: Assistant Food & Beverage Manager Location: USA-PR-Dorado-Dorado Beach, a Ritz-Carlton Reserve Job Number: 130003YB At more than 75 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. Meet the Ritz-Carlton™. It could be the start of something life-changing. Qualifications:
JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Provides excellent customer service to all employees. * Responds quickly and proactively to employee''s concerns. * Uses coaching skills throughout the property. * Demonstrates self confidence, energy and enthusiasm. * Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service * Provides excellent customer service. * Responds quickly and proactively to guest''s concerns. * Understands the brand''s service culture. * Sets service expectations for all guests internally and externally. * Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. * Follows up to ensure complaints have been addressed to the guest''s satisfaction. * Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned * Complies with all corporate accounting procedures. * Assists GM as needed with annual Quality audit. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Job: Food and Beverage Services Organization: Ritz-Carlton
