Director of Catering & Convention Services

Director of Catering & Convention Services

Title: Director of Catering & Convention Services
Location: NM-Santa Ana Pueblo
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Catering & Convention Services is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Catering & Conventions Services manages overall Catering Sales standards including supervision of Catering and Convention Services Managers and administrative staff. Areas of emphasis include on-going training of staff and other administrative duties. Achieve individual booking goals and has overall responsibility for achieving property Catering goals. The Director should be proficient in all aspects of the Catering Manager position.
Duties include:
* Responsible for short and long term planning and the management of Catering Services
* Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
* Maintain or exceed budgeted sales and profits in all catering areas
* Develop and implement effective marketing plans for generating catering revenues
* Experience evaluating each piece of catering business to ensure business can be properly serviced
* Monitor sales performance of Catering Sales Managers
* Work closely with Chef on pricing specialty menus
* Train, supervise and work with catering staff, in order to solicit and book banquet and catering functions, as well as the planning, merchandising and execution of the functions
* Work closely with Banquet Manager and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups
* Leads catering team to build long-term, value-based customer relationships that enable achievement of hotel Catering sales objectives
* Administer all phases of the catering department, including but not limited to sales, planning, marketing, servicing and administrative procedures
* Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it''s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
* Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
* Several years of progressive hotel Catering/C.S. experience, prefer with Hyatt.
* Service oriented style with professional presentations skills
* Hotel/Hospitality degree an asset
* Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
* Clear concise written and verbal communication skills
* Must have proficient computer skills
* Must have excellent organizational, interpersonal and administrative skills
* Maintain communications with Corporate Staff