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For your reference, we have included the original job posting below.
Assistant Front Office Manager
Job Number:
75153547
Company Name:
Omni Hotels
Job Location:
Broomfield, CO US
Job Category:
Travel, Hospitality & Restaurant
Assistant Front Office Manager
Assistant Front Office Manager
Job Code: 19278 Division: Interlocken Resort Location: Broomfield, CO US Travel Involved: 0-10% Job Type: Full Time Job Level: Experienced Education: Associates Degree or Equivalent Skills: Rooms ->Front Office Category: Administrative,Customer Service Compensation: Position Summary: Description– The Assistant Front Office Manager works closely with the Front Office Manager, Operations, and third shift staff to ensure maximum Front Office operating efficiency. The AFOM isresponsible for ensuring proper guest service of all front office positions, supervising associates to ensure and maintain service standards. This is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni standards and company policies and procedures. The AFOM must adhere to compliance of all areas in the rooms department with appropriate communication and controls including reports, as well as coordinating functions with the Housekeeping and Engineering departments. The AFOM must establish high standards of quality service and maintain them through effective training and continuous improvement. Maintain the equipment entrusted to his/her care and keep pars up. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day and prepare group information sheets. Requirements: Why You Want To Work For Us Training we Provide How a Person Can Make an Impact in This Job The Ideal Candidate for this Position
.Requirements – Must have a minimum of one year prior experience in a hospitality/guest service supervisory position within a hotel environment. Schedule consists of morning and evening/night shifts, weekdays, weekends, and holidays. Standards -We encourage and expect each of our associates to do their personal best to ensure our guests feel comfortable and appreciated. This is how we deliver one remarkable stay after another. Must be in compliance with Omni Standards of Appearance
