The Airport Operations Crew checks-in and verifies CustomersÁ’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers, speaking on a public address system and using computers. Flexibility of schedule is necessary as the position requires working mornings, evenings, weekends, and holidays. The ability to maintain a positive, good natured attitude is essential.
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Essential Functions:
- Conducts check-in process for Customers via computer - Verifies Customers' personal identification - Tags, lifts (up to fifty (50) pounds), and handles Customer luggage - Announces flight arrivals, departures, and pre-boarding information via the public address system - Coordinates various duties with coworkers and other departments to ensure proper handling of Customers - Helps prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor - Assists Customers with special needs, e.g. Customers who need assistance in boarding - Complies with ad hoc assignments as requested by the Supervisor or General Manager
Interactions:
Supervision Received:
- Receives clear, detailed, and specific instructions and consults with Crewleader on all matters outside the scope of daily responsibilities/activities
Supervisory Duties:
- No supervisory responsibility
Working Conditions:
Equipment:
- Computer and other office equipment - Public Address System - Jet bridge and/or air stairs (Customer enplaning/deplaning equipment) - Handheld radios - Free-standing computer kiosks used to identify and process Customer reservations - Light Emitting Diode (LED) screens and signs
Work Environment:
- Airport environment - Subject to weather and elevated noise levels within airport - Ability to work weekends or irregular shifts - Able to make occasional trips to other locations for training or temporary assignment
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